Pre-sales Service

1. Professional consulting

to provide you with professional information on products, prices, technology, industry solutions and so on;

2. sample service

to send you engravings samples for free and let you feel the charm of laser.

3. Considerate Reception:

you can make an appointment first, and then visit our company. Our company arranges professional reception staffs who carefully explain the product features and functions for you.

Sales Service


1.Integrity and fairness: whether small or big orders, old or new customers, domestic or foreign customers, we serve honestly and fairly;

2. The quality and quantity guarantee: 

strictly enforce the "People's Republic of China Machinery Industry Standard" requirements. We strictly comply with product standard and multiple quality inspection for each laser machine ordered by you.

After-sales Service


1. Ideeda is responsible for the installment and adjustment of the laser machines purchased as well as staff training and we ensure that users can quickly grasp skilled method of equipment operation and put into use as soon as possible.

2. Ideeda offers one-year warranty for free and lifetime maintenance for our users.If the laser machines is at failure or its’ parts damaged (except human factors and force majeure factors) during warranty, we repair for free (except consumable parts). Over the warranty period, maintenance fee will be charged at cost price only.

3. The users enjoy free software upgrades from the date of purchase on,

4. The service response time is within 8 hours. Our after-sales engineers will provide solutions for you or arrive at the scene within 24 hours.

5. Ideeda arranges a regular visit to all users every year and provides technical support and services.

Service Concept


Customer satisfaction oriented, providing first-class products, quality and service.

Profession: the most advanced technology and providing you with the most professional service.

Passion: to serve every customer with 100% enthusiasm.

Fair: whether small or big orders, old or new customers, domestic or foreign customers, we serve honestly and fairly;

Responsibility: with a sense of responsibility, we put customers’ needs first.

Strategy: to build the Ideeda brand of laser machine and achieve sustainable development.